ISPEED FREIGHT INDIA PVT LTD

We commit to simplify your Freight moves
with better approach

Logistics to Connect Your World

Our global logistics expertise, advanced supply chain technology and customized logistics solutions will help you analyze, develop, and implement successful supply chain management strategies from end-to-end.

About iSpeed

Established in 2012, iSpeed Freight India Pvt Ltd is one of India’s leading integrated logistics service providers with comprehensive sea freight and air freight expertise. As an international multi-modal freight forwarding company, we tailor our solutions towards a holistic services approach catering to all logistics needs. Our extensive global network based on robust carrier relationships enables us to deliver the best-in-class logistics solutions for your supply chain.
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We offer a wide range of logistics solutions

What We Do

An All-in-One Freight
Solution for Your Business

In less than a decade, iSpeed has established itself as a new-age integrated logistics solutions provider leveraging the best of global networks to provide end-to-end logistics services for your business. We work 24/7 to augment your business capabilities with our logistics expertise to help you build a strong and agile supply chain framework. Our extensive suite of logistics solutions cater to every freight forwarding, consolidation, and customs clearance requirement and make moving your goods a hassle-free exercise. With competitive pricing, trusted global partner networks, and all-around customer support, iSpeed is your trusted partner of choice.
Our Mission
Our mission is to uplift every small, medium, or large-sized business’s supply chain performance level that matches global standards by building a robust logistics framework. We strive to lower global and physical barriers in logistics enabling your business to achieve your goals and grow sustainably throughout the years.
Our Vision
At iSpeed, we aim to help you navigate the complexities of shipping easily while functioning as an extension of your supply chain. We strive to augment your business with the best logistics solutions while giving you the freedom to focus on your core competency. Through our commitment to excellence and delivering unmatched service levels, we want to be recognized as the trusted logistics partners for any business.

Adding Speed to Deliveries
That Lets your Business Better.

Integrity in service is corporate character paired with passion – a powerful mix of know-how, innovation, reliability, and responsibility. Our passion is to help companies work better through intelligent planning, reliable transportation, and advanced forwarding techniques.

Fast DELIVERY

Safe Delivery

24/7 Support

Service

We move your Cargo with Honesty and Greatness

We offer Reliable and Competitive International Freight Forwarding Solutions that Support your Continual Growth and Expansion in Old and New Markets. Our Special Capabilities Handle Quota Issues, Customs and Quarantine Procedures.

We believe that the movement of freight is the key to keep the wheels of international trade and business turning.
Here we apply our years of expertise to ensure that the movement of freight is simplified.

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Air Freight

Air Freight services for swift, transparent, and reliable deliveries

At iSpeed Freight, we understand that time means everything when delivering your goods by air. We ensure unmatched air freight services at the best rates for your shipments, guarantee real-time visibility & complete transparency in shipment execution to deliver an exceptional customer experience

Outstanding Customer Service Levels

With our years of expertise handling a multitude of shipments of every size, category, or industry, we at iSpeed Freight vouch for delivering an outstanding customer experience.

Trusted Global Network

Our trusted relations with significant carriers and external stakeholders fostered over years of work in the industry ensure enhanced capacity allocation for your cargo on all major global trade lanes.

Total Transparency

We understand that air cargo is time-sensitive, and we strive to keep you updated about the real-time whereabouts of your shipment across the supply chain.

Deliveries that are Reliable and Fast

With iSpeed Freight, you can now let your cargo move across the globe seamlessly while you sit back and relax. Our expertise in handling various cargo sizes, commodity types, and a trustworthy carrier relationship portfolio ensures timely deliveries, an unparalleled cargo handling experience, and excellent service levels.

Check our Air Freight

Our Offerings

Air Export

Recent times have witnessed a large increase in the movement of goods via air. With the global crisis in place, air export is of utmost importance to move goods that are highly time-sensitive or goods that simply need to be delivered faster. At iSpeed Freight, we understand that a growing business demands a logistics provider that can match capacity requirements, ensure connectivity across trade lanes, and commits to outstanding service levels.
  • Unmatched Customer Service

    We cater to all businesses irrespective of their size or industry to enable them to derive the best out of their supply chain.

  • Secure cargo deliveries

    We value your cargo as much as you do

  • Hassle-free shipping

    Our air freight experts will manage carrier communication, customs, compliance, and documentation while being available for any needed support 24/7.

Air Import

Air import can be a tricky domain with compliance, mandatory documentation work, and constant coordination with various supply chain players to ensure smooth delivery of your shipment. At iSpeed Freight, we understand the importance of all the legalities and procedures and thus leverage our partnerships with stakeholders to get things done swiftly to get your cargo delivered to your choice of destination. Avoid unnecessary delays and extra costs or penalties with iSpeed Freight’s trusted air import services.
  • Full control

    Gain complete control of your inbound shipments

  • Enhanced visibility

    Get more visibility and know the real-time status of your shipments

  • Cost and Time Savings

    Avoid the three Ds; delays, detention, and demurrage.

Special Cargo

We ship oversized and overweight cargo to multiple destinations worldwide. Special cargo demands special care, special documentation, and legalities. At iSpeed Freight, we ensure a smooth and efficient movement of any ODC to the final destination while keeping in check the strict mandates related to size, load, capacity, packaging, and transit times for the movement. We specialize in export clearance, inspection, and other transportation services for special cargo movements, thereby giving you the freedom to focus on your core competency while choosing the most convenient and reliable services.

Chartering

We understand that capacity bottlenecks on busy trade lanes can be a major let-down. When you need urgent deliveries or need to access remote destinations, chartering your cargo can be the best solution available. At iSpeed Freight, we understand the need for urgent arrangements to make your goods available at the right place and at the right time. We offer flexible and reliable air chartering services for emergency, special cargo, and Aircraft on Ground requirements. Our extensive expertise, an extended network of carriers, and access to capacity will support your need for tailored air freight planning.

Haz Cargo

Specialized handling, compliance, and adhering to government rules and regulations are primary to moving hazardous cargo. Additionally, proper packaging and labeling are integral to compliance requirements for dangerous goods movement via air. iSpeed Freight understands the complexities of moving dangerous cargo and the various regulations surrounding it. Trusting iSpeed Freight with your hazardous goods means freedom from the hassles of managing all compliance, proper adherence to regulations, and smooth transportation.

Consolidation

Air Cargo consolidation is when multiple shipments from various shippers are combined and booked together under a single AWB. We understand that the benefits of air cargo consolidation can be many, from significant cost savings to optimized flight planning for carriers. At iSpeed Freight, we assure you efficient consol services for your air shipments for a seamless movement across the globe. Now enjoy the benefits of faster deliveries while cutting down on extra costs.

Special Cargo

We ship oversized and overweight cargo to multiple destinations worldwide. Special cargo demands special care, special documentation, and legalities. At iSpeed Freight, we ensure a smooth and efficient movement of any ODC to the final destination while keeping in check the strict mandates related to size, load, capacity, packaging, and transit times for the movement. We specialize in export clearance, inspection, and other transportation services for special cargo movements, thereby giving you the freedom to focus on your core competency while choosing the most convenient and reliable services.

Chartering

We understand that capacity bottlenecks on busy trade lanes can be a major let-down. When you need urgent deliveries or need to access remote destinations, chartering your cargo can be the best solution available. At iSpeed Freight, we understand the need for urgent arrangements to make your goods available at the right place and at the right time. We offer flexible and reliable air chartering services for emergency, special cargo, and Aircraft on Ground requirements. Our extensive expertise, an extended network of carriers, and access to capacity will support your need for tailored air freight planning.

Haz Cargo

Specialized handling, compliance, and adhering to government rules and regulations are primary to moving hazardous cargo. Additionally, proper packaging and labeling are integral to compliance requirements for dangerous goods movement via air. iSpeed Freight understands the complexities of moving dangerous cargo and the various regulations surrounding it. Trusting iSpeed Freight with your hazardous goods means freedom from the hassles of managing all compliance, proper adherence to regulations, and smooth transportation.

Consolidation

Air Cargo consolidation is when multiple shipments from various shippers are combined and booked together under a single AWB. We understand that the benefits of air cargo consolidation can be many, from significant cost savings to optimized flight planning for carriers. At iSpeed Freight, we assure you efficient consol services for your air shipments for a seamless movement across the globe. Now enjoy the benefits of faster deliveries while cutting down on extra costs.

Ocean Freight Solutions
that propel your company’s growth

Now deliver your freight on time at the correct place while gaining superior visibility across your supply chain. iSpeed Freight supplements your supply chain performance with a robust ocean logistics network that ensures your freight reaches its destination. Our extensive carrier relationships and global partner network guarantee a seamless shipping experience with 24/7 customer assistance tailored to your business needs.

Why choose iSpeed Freight for your Ocean Freight Needs?

End-to-End Freight Solutions

Opt for our FCL and LCL shipment options, pre and on-carriage services for a holistic sea freight experience.

Real-Time Visibility of your Shipments

Our emphasis is on providing reliable, transparent, and accurate updates of your shipments, so you have absolute visibility and control over your supply chain.

Global Partner Network

Now experience the perks of enhanced capacity and cutting edge services across major global trade lanes.

Experience Seamless Sea Freight

At iSpeed Freight, we understand the value of your commitments to your customers. We leave no stone unturned to streamline your ocean logistics processes giving you the freedom to accelerate your business growth. We deliver outstanding services with visibility of your shipments on the go, so you can better control your supply chain. iSpeed Freight’s FCL and LCL services, competitive rates, CFS/Buyer Consolidation, enhanced capacity matching, and outstanding customer service, guarantee on-time deliveries, better planning, and a seamless shipping experience.

FCL Shipping Services

Our commitment to serving as an extended logistics network for your business helps us deliver advanced ocean logistics solutions for your supply chain. Our cutting-edge FCL services provide:

Why Choose iSpeed Freight’s FCL services?

  • Ship with best carriers

    Our extended global carrier network and major alliances guarantee complete freedom of mind and outstanding shipping experience. Enjoy the perks of reliable and accessible capacity availability to ship your cargo every single time.

  • Optimize your shipments

    We provide you the needed support to make the correct decisions regarding the most optimized shipping solution for your shipments. Now choose the best sailing schedules, trade routes, reduce your transit time and shipping costs with our dedicated support team.

  • Advanced Track and Trace capabilities

    We understand that supply chain visibility is of utmost importance to enable the smooth functioning of operations. We provide you accurate and advanced track and trace solutions for your shipments through access to 3rd Party GPS data

LCL Shipping Services

At iSpeed Freight, we cater to all LCL shipping needs as we value every kind of business irrespective of their size. We understand that a lesser load can be a roadblock to shipping it on time, and at iSpeed Freight, we commit to timely deliveries for our customers. Our LCL solutions are tailored to suit your shipping needs to move any number of small-sized orders. Now streamline your logistics processes, bring economies of scale in your logistics operations, and deliver to your customers on time with our Less than Container Load solutions at affordable prices.

Why Choose iSpeed Freight’s LCL services?

  • Cost-Effective Services

    We ensure cost-effectiveness through reliable LCL services that guarantee flexibility for your operations.

  • Shorter Transit Time & Fixed Sailing schedules

    Leverage the benefits of our fixed weekly sailings worldwide that ensure scheduled departures and faster movement for your LCL shipments.

  • Enhanced Supply Chain Optimization

    Better capacity availability on numerous carriers ensures enhanced supply chain optimization for your business, thus adding more value to your business processes.

HAZ Cargo

  • Proper Packaging

    We understand that every class of hazardous substances may have varied packaging requirements based on the dangerous cargo classification. We ensure compliance with packaging mandates for hazardous goods and adhere to Government rules and regulations.

  • Correct Classification & Labelling

    The IMDG code classifies dangerous goods into various categories. The classification of hazardous cargo is mandatory before shipping. Appropriate labeling of these goods is also of utmost importance to enable the correct identification of the materials and their proper handling.

  • Proper Segregation from Other Cargo

    Hazardous cargo usually is reactive with other ambient substances. Thus, shippers must ensure proper segregation of these goods from other cargo to ensure safe and appropriate handling.

At iSpeed Freight, we have moved various break-bulk shipments over the years to different parts of the world. We can facilitate the easy and smooth movement of your breakbulk cargo from origin to destination. With our combined years of expertise and extensive professional network in the breakbulk and project cargo forwarding industry, we know how to safely transport your shipment to the destination at the right time.

Breakbulk and Project Cargo Shipping

Break Bulk shipping enables the movement of large cargo in smaller units like pallets, barrels, drums, boxes, or bags. One of the best shipping choices for freight that is uneven, heavy, and too large to place in containers, Break Bulk shipping is efficient and cost-effective. Oversized cargo can be easily disassembled, packed, shipped, unloaded, and delivered at the final destination to be assembled again. While container cargo handling may require special port infrastructure and facilities, break-bulk cargo can be easily handled at various ports, even in remote areas of the world. For moving heavy machinery, break-bulk shipping is the preferred choice of transportation.
At iSpeed Freight, we have moved various break-bulk shipments over the years to different parts of the world. We can facilitate the easy and smooth movement of your breakbulk cargo from origin to destination. With our combined years of expertise and extensive professional network in the breakbulk and project cargo forwarding industry, we know how to safely transport your shipment to the destination at the right time.

Customs Brokerage

The dynamic world of export and import policies, free zones, special treaties, etc., makes it necessary to choose a logistics service provider well informed about the industry’s latest developments. We understand that dealing with customs formalities can be overwhelming given its dynamic nature and extensive documentation work.
At iSpeed Freight, as your logistics partner, we guide you to efficiently manage the customs regulations and paperwork that are critical to shipping your goods. We make sure to understand your specific requirements and guide you through formalities, mandates, and regulations. Our experts are fully updated with changes in customs compliance, regulations, policies, and procedures and offer best-in-class services for all your customs-related queries and requirements.

Domestic Transportation

Supply chains largely depend on a robust and extensive surface transportation network. With iSpeed Freight, you are guaranteed a reliable transportation service provider that can help you strategically plan your transit to derive optimum efficiency and reduce costs.
Our expansive network of fleet operators and 3PL service providers makes shipping your cargo within the country easy and smooth. Our vendors are selected through careful discretion and evaluation and are the best-in-industry. We commit to closely monitored processes that ensure proper vendor management and periodic performance evaluation to deliver excellent services. The consequence of a strict protocol of selecting and monitoring the right kind of vendors enables us to pay dedicated attention to our customers’ logistics planning and support them to attain their logistics targets.
At iSpeed Freight, we specialize in partial loads, FTL, LTL, and parcel movements within the country. We also cater to FTL cargo movement from origin to various depots. Our service offerings also cater to particular seasonal demands across the country.

Warehousing and Distribution

With an exponential rise in e-commerce and other businesses, there is an ever-growing need for scalable warehousing and distribution services. Comprehensive warehousing and distribution solutions ensure an optimized supply chain network and smooth operations for any business.
iSpeed Freight specializes in providing tailored warehousing and distribution solutions that match your business’ specific requirements. Our extended and robust warehouse network with strategically located distribution centers cater to vast geographic expanses. We guarantee excellent inventory management and swift deliveries of your goods. We rely on state-of-the-art technology to manage these facilities to ensure enhanced inventory visibility for your supply chain. Additionally, our temperature-controlled storage facilities provide better inventory management of perishables.
We also provide strategic inventory management for your businesses through FTWZ services. Our FTWZ warehousing solutions ensure cost optimization and enhanced savings for our customers. These specialized FTWZ solutions provide customers tax exemptions, simplified export procedures, single-window clearances, and numerous other benefits.

About iSpeed

Established in 2012, iSpeed Freight India Pvt Ltd is one of India’s leading integrated logistics service providers with comprehensive sea freight and air freight expertise. As an international multimodal freight forwarding company, we tailor our solutions towards a holistic services approach catering to all logistics needs. Our extensive global network based on robust carrier relationships enables us to deliver the best-in-class logistics solutions for your supply chain.
Fostering long-term and trustworthy business relations is one of the core principles of iSpeed, and we have successfully established powerful networks and long-lasting relationships with carriers and other stakeholders worldwide. We work with global partners across major trade lanes. Our extended networks ensure a seamless movement of your raw materials or finished goods from origin to destination across all parts of the globe. Our constant focus on providing the best quality solutions at competitive prices has ensured flexible, reliable, swift, accurate, and secure services. We value the need for a robust and agile logistics network to build a resilient supply chain for your business relevant to the current global scenarios.
iSpeed was founded by highly experienced logistics industry professionals with in-depth knowledge and expertise of how the freight and logistics industry functions. With an established experience in the domain and handling various types of shipments from air freight to sea freight to project cargo, iSpeed Freight has managed to carve a niche of its own in the past couple of years in the industry. Our strong reputation of robust and efficient service delivery worldwide has been built by a team of committed professionals with diverse experience in supply chain solutions,

The iSpeed Freight Leadership

Founder and Director

Gayathri Ranganathan, the founder and Director of iSpeed Freight has worked extensively in multiple MNCs such as DHL Express, Exel, Kuehne+Nagel and served at various decision-making positions with an impressive track record. Her extensive expertise in the domain and experience in handling global logistics projects can be attributed to the swift growth of the company in less than a decade and the strong foundation that iSpeed Freight stands on.

Operational Director

Balaji Lakshmipathi, the operational director with an extensive career revolving across companies like Exel, JAS, Hanjin etc., Balaji is an industry veteran experienced in handling pan-India operational roles in logistics. He has an impressive repute across the industry, extensive domain expertise, and strong relationships with various industry stakeholders.

Project Cargo

Strategic decisions to diversify supply chains may need the movement of heavy machinery, equipment, and other infrastructural requirements in the form of project cargo. These shipments are large, bulky, and oddly sized to fit in shipping containers. They require special attention and additional capabilities to disassemble, load, ship, and then reassemble at the destination.
At iSpeed Freight, we understand the heavy-lift cargo shipping requirements and specialize in catering to project cargo movement. We ensure that the movement of your project cargo is easy, efficient, and end-to-end. Our experience of working with varied industries combined with our systematic planning and execution of the assignment with particular attention to Government mandates and special requirements make us a preferred partner to move your project cargo. Our comprehensive and varied customer portfolio management guarantees operational excellence, seamless handling, and movement for all your ODC freight bookings via open tops, flat racks, or flatbeds. We also cater to Customs Broking for special cargo and ensure that your shipment reaches its destination on time.

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Terms and Conditions

STANDARD TERMS AND CONDITIONS OF ISPEED FREIGHT INDIA PRIVATE LIMITED

1. Definitions

1.1 “Charges” shall mean all and any monies of whatever payable by the customer to the company, for the services provided.
1.2 “Consignee” shall mean the person to whom the goods are to be delivered and shall include the CHA/agent separately, if he is co-ordinating and issuing instruction, upon appointment of by the customer.
1.3 “Customer” shall mean any person at whose request the company provides services includes consignee and shall include the CHA/agent separately, if he is co-ordinating and issuing instructions, upon appointment of by the customer
1.4 “Company” shall mean iSpeed Freight India Private Limited having address at No 3/30, 4th Floor, Medavakkam Main Road, Madipakkam, Chennai 600091 and any subsidiary, affiliate or associate company by whom or on whose behalf services are supplied hereunder. Also the company represent that it has all the requires license and permits requires for booking of services both as a normal public carrier, as per the carriage by road Act, 2007/ carriage by air, Act 1972, carriage of goods by sea Act, 1925 as well as under Multi Modal transportation Act, 1993.
1.5 “Goods” shall mean any goods (Including packing thereof) in relation to which the company provides the services.
1.6 “Container” shall always mean and include the property of the shipping line/ Container Owner and the company clarify that it shall be accepting and transporting the containers, only as a trustee. The Customer and its consignee shall not be entitled to detain / divert the container and in case it is done, it shall mean criminal breach of trust and misappropriation of property.
1.7 “Person” shall mean any person, whether a natural personal, body corporate, partnership, unincorporated association, similar undertaking or otherwise.
1.8 “Services” shall mean and include all services to be provide as well as any services provided by the company to the customer at the customer’s request whether such services be gratuitous or not. The scope of services shall also include all necessary and ancillary / additional scope of work, as per the urgent situation in order t complies with the statutory rules and regulations.

2. Application

2.1 All services provided by the company shall be subject to these conditions
2.2 These conditions shall prevail over any conditions specified in the customer purchase order e-mail etc. These shall be no variation to these conditions unless it is agreed in writing and signed by an Executive Board Member of the company and the customer
2.3 The customer is presumed to have agreed to all the terms and conditions moment it places an order for transportation of goods
2.4 If the services provided are subjected to any compulsory applicable legislation regulation or directives these conditions shall in relation to such services be read subject to such legislation regulation or directives
2.5 Insofar as any clause or sub-clause of these conditions is held by a court to be contrary to any compulsorily applicable legislation regulation or directive or otherwise judged by a court to be unlawful void or unenforceable such clause or sub-clause shall to the extent necessary be served from these conditions and rendered in effective as far as possible without modifying or otherwise affecting the remaining provisions of these conditions.
2.6 Nothing in these conditions should be constructed as surrender by the company of any of its rights or immunities or as an increase of any of its responsibilities or liabilities under any compulsorily applicable legislation regulation or directives
2.7 Placing of an order or transportation / despatch of vehicle for loading of cargo / process of starting the transportation work formalities shall mean complete acceptance of the quotations sent by the company for the services to be rendered and shall also deemed to include acceptance of the standard terms and conditions (STC) provided here in and both company and customer shall be bound by the terms conditions as provided under the STC. The standard terms and conditions for providing the services by the company are readily available on website and the same can be found on www.ispeedfreight.com
2.8 Where the company is issue the house bill of landing / house air way bill/ in respect of the services or any part thereof, the terms of bill of landing /airway bill shall not prevail over these conditions in relations to those services covered by such bill of landing.

3. Services

3.1 The company they have full liberty to subcontract all or any part of the services and customers is willing to co-operate.
3.2 The company shall be entitled to retain and be paid all brokerage commissions’ allowances and other remunerations customarily retained by or paid to freight forwarding companies.
3.3 The company shall in its absolute discretion decide on the means route and method by which the services are to performed. The route and the method may change without notice considering the emergency situations and considering the new risk involved.
3.4 Without prejudice to clause 3.3 above, the company shall be entitled to:
(1) Load or carry the goods aboard any vehicle/vessel/aircraft, whether named any goods forwarding note/ goods consignment note (Transportation receipt)/house bill of landing or other documents.
(2) Transship or otherwise transfer the goods to a different conveyance container, tank, trailer, or different mode of conveyance or storage at any time during the services;
or
(3) At any time during the performance of the services unpack remove and storages any goods which have been loaded in or on trailer container pallet or similar transport unit.
(4) Assist the regulatory / statutory authorities to examine the necessary aspect of movement of goods for their satisfaction.
3.5 The company shall have entitled to procure any or all of the services as principle for the customer.
3.7.1 Delivery of goods shall occur:
(1) When the company and the customer have appointed a time and place for delivery upon the company tendering the goods at the time and place so appointed, subject to full and final release of payments including milestones payment under the project cargo executions;
(2) When no time or place as been appointed upon the company tendering the goods at the usual place of delivery at the consignee address within the usual local business hours and the customer shall notify the place of delivery, in complete terms and name as well as details of persons who shall be authorized to take delivery the cargo or;
(3) When the consignee or the customer is to collect the goods or to arrange the collections of the goods being made available to the customer consignee or agents or servants of either of them for such collection.
3.7.2 When the goods are to be collected by or on behalf of the consignee or the customer or the company holds the goods on behalf or to the order of the consignee or the customer pending further instruction from the consignee or the customer the company shall entitled to issue a notice to the customer requiring the customer to collect the goods or issue instruction for delivery within a responsible time (as stipulated in the notice) after receipt of that notice and upon making complete payment.
3.8 If the consignee fails to take the delivery of the goods accordance with clause 3.7.1 above or the customer or consignee instruction upon expiry of the time stated in the notice issued in accordance with clause 3.7.2 above:
(1) The company shall be entitled to store and /or arrange storage of the goods at its absolute discretion at the risk and cost of the customer
(2) Insofar as the company arranges any third party the company will act solely as agent for the customer in arranging such storage and the company may contract for the such storage on any terms whatsoever. However the charges of storage loading, unloading etc shall; be paid by customer.
(3) Insofar as the company stores the goods itself the goods shall remain at the sole risk of the customer and company shall be under no liability whatsoever for any loss or damage caused to or suffer by the goods whatsoever and howsoever caused.
(4)The customer shall be responsible for any costs or expenses of such storage and/ or any charged raised in relation thereto and, in addition, the customer shall be responsible for arranging the insurance in expect goods and
(5) The company shall be entitled to dispose of or deal with (by sale or otherwise as may be reasonable in all circumstances)
a) After last 14 days written notice of the customer (or, where the customer cannot be traced and reasonable efforts have been made by the company to contact any parties who may reasonably be supposed by the company to have any interest in the goods without notice if the customer does not respond to the email or letter of the company) any goods which have been stored by the customer (whether such storage be by the company or arranged by the company in accordance with clause 3.8 (2) or (3) above for a period of 28 days and which reasonably be delivered as instructed or for which no instruction for delivery are received and
b) Without notice, any goods which have perished, deteriorated or altered or are in immediate prospect of doing reasonable by expected to cause loss or damage to the company or any third parties or to contravene any applicable laws or regulations.
3.9 Insofar as the company deals with customs authorities it does so as agent for and on behalf of the customer or the owner of the goods

4. Insurance

4.1 No insurance shall be arranged by the company expect upon express instructions given writing by the customer and accepted in writing by the company and for the same the quotations are reconsidered and charges separately.
4.2 All the insurance arranged by the company are subject to the usual exception and conditions of the policies of the underwriters covering the risks.
4.3 unless otherwise agreed in writing, the company shall not be under any obligation to arrange a separate insurance policy on the goods but may declare it on any open or general policy held by the customer.
4.4 In arranging insurance company acts solely as agent for the customer.

5. Special Instructions

5.1 COD Shipments/ Payments on delivery Order (D.O)
5.1.1 Where the accepts instructions to deliver goods only as against production of payments proof of value of cargo and the original consignee copy goods consignment note duly endorsed copy of master bill of landing, being produced by the consignee
(1) If the company engages third parties to effect compliance with such instruction the company shall accepts such instruction as agents only and shall have no liability for the failure of such third parties to carry out such instruction.
(2) In all other cases the company liability for failure to collect such case or equivalent shall be limited to the value of the cash or equivalent which the company has failed to collect and,
(3) In considering of the payment by the company of any sums it is found liable to be paid in the interest of consignment, the customer hereby aggress that the company may recover such sums from the consignee. The customer further aggress to provided the company with all reasonable assistance in pursing the consignee for such sums including , but not limited to, an assignment of rights and/ or the debit allowing the company to bring proceeding in the name of customer and the provision of relevant documentation and information

6. The Goods

6.1 The Company shall deal with the Goods which require special handling, security and carriage and also those goods which are of Hazardous nature by making special request to the company and there after the company shall levy separate charges for dealing and handling of such special goods.
6.2 If the goods are dangerous/hazardous/prohibited or may become dangerous during the performance of the services, the Customer shall:
(a) Advise the company in writing before the commencement of the services of the exact nature of the goods and of the danger and, if appropriate, any precautions to be taken by the company in the performance of the services to ensure that the goods do not cause harm to any person, property or the environment.
(b) Ensure that the goods, their packaging and any container, trailer or other equipment within which or upon which they are carried is clearly marked and labelled and that such marking and labelling and any packaging is in accordance with any applicable local law or regulations and comply with any legislation, conventions or regulations relating to the carriage of such goods or such other services as are to be performed.
6.3 Unless notice is given by the customer in accordance with clause 6.2 above, the customer warrants that it will not tender for carriage or other services any goods which are dangerous/hazardous/prohibited or might become dangerous/hazardous or damaging to either themselves, goods, property, any person or the environment.
6.4 If, in the company’s reasonable opinion, the customer has or may have breached clauses 6.2 and 6.3 above or the goods may otherwise pose a risk to health, property or the environment. The following steps shall be taken by the company:
(a) The company may without notice, at the expense and risk of the customer and without liability to the company destroy, dispose of, abandon, render harmless or otherwise deal with the goods in any way in which the company in its absolute discretion considers appropriate.
(b) the customer also hereby undertakes to indemnify the company for all and any claims, actions, indemnities, liabilities, expenses, losses, damages, costs, penalties or fines arising from or in relation to the goods the services and the company acting in accordance with clause 6.4(a) above.
6.5 The customer further warrants that:
6.5.1 The description and particulars of the goods and any information supplied by the customer(including any information supplied by third parties on behalf of the customer)is full and accurate.
6.5.2 All goods are packed and labelled and/or marked in a method which is suitable and appropriate having regard to the nature of the goods and the anticipated services to be provided.
6.5.3 Where the goods are supplied already loaded in a container, trailer or other transport unit, the goods are properly loaded and stowed and appropriately secured therein(which securing shall include but not be limited to, the proper use of dunnaging, airbags, straps and webbing)and the container, trailer or other transport unit is in sound condition and suitable for the carriage of the goods to the intended destination.
6.5.4 Where goods are stowed on pallets, the pallets are in good order and suitable for the carriage of the goods to the intended destinations and the goods are adequately and properly stowed thereon.
6.5.5 The customer has obtained all necessary permits, licenses or other permissions or documents required of the customer necessary for the intended carriage of the goods.
6.5.6 The goods do not include contraband, drugs, other illegal substances, stowaways or prohibited or hazardous goods.
6.5.7 The goods are packed and sealed by the customer with utmost care and best quality and any loss to the goods due to bad packaging or low quality package shall not be attributed to the company.
6.6 Temperature Controlled Goods and Specific reefer containers required.
6.6.1 The customer warrants that if the goods are to be carried or stored in temperature controlled conditions:
(1) The customer shall provide the company with written notice of the nature of the goods and the temperature range within which the goods are to be carried or stored at the time of requesting the services.
(2) The goods will be handled on behalf of the customer at the appropriate temperature and the responsibility of maintaining the said containers shall also pass over to the shipping line/assigned freight forwarder/consignee etc., whomsoever had the physical custody of the goods.
(3) In case of any lose being notified the necessary report of temperature maintenance shall be directly called by customer from the airline/ shipping line/ warehouse were the container is stored / lying/ being examined by the regulatory authorities and necessary notice shall be issued by the customer to them, under the carriage o goods by sea act/ merchant shipping lie etc…
6.6.2 In so far as the container, trailer or other transport unit is supplied by the customer, the customer warrants that prior to loading of any cargo /load, it shall duly verify and satisfy itself in respect of the followings:
(1) It is in good working and will remain so throughout the provision of services;
(2) It is suitable for the intended carriage and or storage and as the lad bearing capacity/ permits/ license etc;
(3) Where the goods have been loaded by the customer, they have been loaded such in a way as to ensure proper movement/ functional of the container, trailer or transport unit;
(4) It has been properly pre-cooled or pre-heated (as appropriate) before loading the goods; and necessary instruction in writing have to provided about the manner or transhipment/ lifting/ shifting/ movement etc..,and the driver be duly apprised in this regard.

7. Customers Undertaking

7.1 The customer agrees not to make any claim against any director, agent or employee of the company in connection with any services provided by the company.
7.2 The customer shall have harmless and keep the company indemnified from and against all liability, loss, damage, cost and expenses incurred by the company (including, but not limited to, claims, indemnities, demands, proceeding, fines, penalties and damage) arising out of:
1. The company acting in accordance with the customer instructions whether or not caused or contributed to directly or indirectly by any act, omission, neglect, or default on the part of the company and/ or its employees or agents:
2. Any, act, omission or default on the part of the customer or any breach by the customer of any of the warranties or terms of these conditions and
3. Any claims made against the company in relation of the goods. The customer agrees to provide security for the general average claims to the company or any other designated by the customer, both promptly and in a form acceptable to the company
7.3 The customer shall save harmless and keep the company indemnified from and against all claims, indemnities, liabilities, cost and demands whatsoever, howsoever arising and by whomever made or preferred, in excess of the liability of the company under these conditions.
7.4 The customer acknowledges that the company will enter into the contracts with subcontractors and another third parties, including vehicle suppliers/ w are house owners/ operator and shipping line/ air lines/ freight forwarders etc, for the purpose of performing the services. The customer agrees to indemnify the company for any claims, actions, indemnities, liabilities, expenses, damages, costs, claims, for the equipment demurrage, vehicle detention or other losses arising from or in relation to such contracts unless it can be shown that these were caused solely by reasons of the company act, omission or default
7.6 Charges and payment.
7.6.1. Unless otherwise stated in writing, any quotation provided by the company:
(1) Shall be exclusive of any taxes;
(2) Shall be exclusive of any taxes, levies, imposts, duties or others such costs or expenses raised upon goods; and
(3) Shall, upon to the time of the shipment/ air freight, be subject to variation to take into consideration increased in fuel charges, currency fluctuations, freight rates, changes in materials or equipment under clauses
3.11 Hereof or other such expenses. If a quotation is so varied, the company shall advise the customer as soon as practicable.
(4) The company shall be entitled to raise and demand a supplementary bill, if the earlier bill due to oversight does not includes the applicable charges and rising of earlier bills services shall not be constructed as a waiver of rights.
7.6.2 Unless otherwise agreed in writing by the company and subject to clause 7.6.3 below, all charges shall be paid by the customer to the company within the terms and in the currency shown on the invoice.
7.6.3 The granting of any credit by the company (including credit terms shown on the invoice) shall be at the absolute discretion of the company and the same shall be provided by the company explicitly in writing. The company may in its discretion, require the customer to make payment in full or in part immediately upon presentation.
7.6.4 Where the company pays any added taxes, sales taxes, duties, customs duty or other taxes for or on behalf of the customer, the customer shall reimburse the company in full immediately upon receipt by the customer of s written demand. In cases where the customer deducts TDS towards the services being provided then the copy of the TDS certificates shall be duly provided by the customer to the company in due course.
7.6.5 The customer shall pay sums due to the company only by the way of cheques/ RTGS/ NEFT/ pay order or any other banking mode and not in cash or as otherwise agreed without reduction of deferment on account of any claim, counterclaim or set-off. The invoice shall be verified by the customer and completely settled and paid within credit period as and if any provided by the company to the customer..
7.6.6 If any sum payable by the customer to the company becomes overdue, interest will be charged at a rate 24% per annum of the invoiced amount and shall continue to accrue at such rate after as well as before any judgment. Furthermore, the customer shall have harmless and keep the company indemnified from and against all claims, indemnities, costs, expenses, fines, penalties, or other losses of whatever nature arising directly or indirectly by the reason of customer first towards the applicable interest and thereafter towards the principle amount.
7.6.7 If the customer fails to make any payment on the due date or if the customer becomes insolvent or goes into liquidation, either company or voluntary (save for the purposes of reconstruction or amalgamation) or if an administrator, administrative receiver is appointed in respect of the customer and/ or the whole or any part of the customer assets, or if the customer makes any assignment for the benefit of, or composition with its creditors generally, the cargo in the custody of the company shall be charged under lien and shall be utilized for the purpose of recovering the applicable dues.
7.6.8 Notwithstanding any agreement by the company to collect freight, duties, taxes, charges or any other sums of whatever nature from the consignee or any other person, the customer shall remain liable to pay such sums to the company.

8. Lien

8.1 The company has a general lien on all goods, documents and money held by the company which may be applied against any account or sums due from the customer or the owner of the goods to the company whatsoever. Without prejudice to the general lien herein, the company also has on all goods, documents and money held by the company.
8.2 Upon the company exercising lien under clause 8.1 above, storage charges shall apply to any goods or documents held subject to lien. Moreover other expenses, such as, but not limited to, equipment demurrage and rental charges may occur. Such storage charges and other expenses shall be for the account of the customer and the customer shall indemnify and hold the company harmless from and against all and any such charges and expenses.
8.3 Upon giving the customer at least 28 days written notice, the company may sell, dispose of or otherwise deal with the goods, documents or money as agents for and at the expense of the customer and apply the proceeds towards the payment of any sums due from the customer or the owner of the goods to the company and shall further still have the right to recover the outstanding amount if any due after then sale proceeds.
8.4 Upon accounting to the customer for any balance remaining after payment of any due sums and the costs of and/ or associated with the storage, sale, disposal and or dealing with the goods, the company shall be discharged from any liability whatsoever in respect of the goods or the documents.
8.5 The notice period for the sale, disposal or dealing with the goods in clause 8.3 above shall not apply where the goods are likely to perish, deteriorate or damage other goods or property or if the company considers them to be a risk to life, health or the environment. In such circumstances, the right to sell, dispose or deal with the goods in clauses 8.3 shall arise immediately upon the sum become due. The company shall take reasonable steps to notify the customer or other person interested in the goods of its intention to sell, dispose or otherwise deal with the goods.
8.6 The company may apply any money held by the company to the settlement of any sums due from the customer or owner of the goods as the company, in its absolute discretion, consider appropriate. the company will, after satisfaction of all sums due from the customer or owner of the goods, account due to customer or the owner of the goods for the balance of any money so held.

9. The company shall, subject to these conditions, be liable for the customer direct losses arising from a breach of the company obligations under its agreement with the customer.

9.2 The company shall not be liable for any losses, damage or claims arising from or in relation to:
(1) Act of god:
(2) Consequences of war, invasion, act of foreign enemy, hostilities, civil wars, riots, rebellion, insurrection, military or usurped power or confiscation, requisition or destruction of or damage to property by or under the order of any government or public or local authority:
(3) Seizure or forfeiture under legal process.
(4) Breach by the customer of a warranty or other obligation provided by the terms of these conditions.
(5) Any other error, act or omission, misstatement or misrepresentation by the customer or other owner of the goods or by servants or agents of either of them;
(6) Inherent liability to wastage in bulk or weight, latent defect or inherent defect, vice or natural deterioration of the goods;
(7) Insufficient or improper packing, labelling, addressing or, where performed by the customer, owner of the goods or servant or agents of either of them, insufficient or improper loading, stowage and securing;
(8) strike, lockout, stoppage or restrain of labour from what ever cause;
(9) The effects of extremes of temperature, humidity or other climatic conditions outside those reasonably to be expected during the ordinary course of the anticipated services.
(10) The condition of any container, trailer or other equipment supplied by or on behalf of the customer.
(11) Any cause or event which the company is unable to avoid and the consequences of which the company is unable to prevent by the exercise of reasonable diligence.
(12) Packaging of the goods made by the customer and the consignment delivered to the consignee on ‘said to contain’ basis.
9.3 Where the company can demonstrate that the loss, damage or claim could be attributable to one of the causes in clause 9.2 above, it shall be presumed that the loss, damage or claim was so caused. However, the customer shall be entitled to prove that the loss, damage or claim was not so caused.
9.4 Where the company can demonstrate that the loss, damage or claim arose from or in relation to the carriage of goods by sea, the company shall not be liable for any loss, damage, claim or indemnity arising from or in relation to any of the exceptions in Article IV of the Hague Rules as amended by the Brussels protocol 1968(The Hague-Visby Rules) as well as under the applicable acts and rules. The provisions of this clause shall be in addition to and without prejudice to the Company’s right to rely on the exceptions and limitations within clause 9.2 above
9.5 Except under special arrangement agreed in writing by an Executive Board Member of the company, the company gives no warranties or undertakings with regard to collection or delivery dates or times and is under no liability whatsoever for failure to adhere to any collection or delivery dates or times.
9.6 The company shall not in any circumstances be liable for any misdelivery, loss, damage or delay to the goods whatsoever and howsoever arising which occurs whilst the goods are outside the custody, control or care of the company personally or those subcontractors, servants or agents employed by the company to perform the services.
9.7 The company shall not in any circumstances be liable for any consequential loss whatsoever, howsoever arising, including but not limited to loss of profits (Whether direct or consequential),loss of goodwill, loss of market share, loss of future or anticipated sales, loss of production or factory “downtime”, damages, costs and expenses incurred or payable by the customer to any third party or any other indirect or consequential loss.
9.8 Any liability of the company arising from or in relation to a breach of the company’s obligations under its agreement with the customer, whether arising in contract, tort, and bailment or otherwise shall be subject to the terms of these conditions.

10. The Company’s liability as a principal shall be in accordance with law.

10.1.1 The Company’s duty of care The company is liable if it fails to exercise due diligence and take reasonable measures in the performance of the services, in which case it shall be bound to compensate the Customer for loss of or damage to the Goods as wll as for direct financial loss resulting from breach of his duty of care.
10.1.2. No liability for third party. The Company is not liable for acts and omissions of third parties, such as, but not limited to carriers, warehouse man, port authorities, shipping lines and other Freight Company’s, unless the company has failed to exercise it due diligence is selecting, instructing or supervising such third parties as appointed by the company.
10.1.3 Exclusions
The company shall not be liable for loss resulting form delay in delivery of the consignment and any consequential loss or damage arising from such delay.
10.1.4 Assessment of Compensation
(a) Assessment of Compensation for loss of or damage to the consignment shall be made with reference to the value of such consignment at the place where, and time on which, such consignment is delivered to the consignee or at the place and time when in accordance with said contract it should have been delivered.
(b) The value of the goods shall be determined according to the current commodity exchange price or, if there is no such price, according to the current market price or, if there is no commodity exchange price, or current market price, by reference to the normal value of the goods of the same kind and quality.
(c) It is the duty of the customer to lodge and notify its claim immediately and take necessary and protective steps, including seeking necessary permissions from the Court /Regulatory authorities to safeguard its interests. The customer is also required to arrange the IRDA approved surveyor / loss assessor / examiner /investigator, at its costs, expeditiously so that all necessary aspect scan be independently verified and all necessary parties shall be informed about the same, so that necessary assistance can be given by them. Failure to do so shall be construed as a deliberate negligence / lethargic attitude.

11. Loss of or damage to the Goods

The Company shall be liable for any loss of or damage to the Goods, in accordance with the Acts and rules, as applicable in India.

12. Claims

12.1(a) Where loss or damage to the Goods is reasonably apparent upon delivery, the Consignee or the Customer shall notify the Company in writing of the loss or damage in writing at the time of delivery.
(b) Where loss or damage to the Good is not reasonably apparent upon delivery, the Consignee or the Customer shall notify the Company of the loss or damage in writing within 3 days of delivery.
(c) Where neither the consignee or the customer notify of the company of any losses or damage in accordance with clauses 12.1 a or b above (as appropriate) the fact of the consignee tacking delivery shall be prima facie evidence that it has received the goods in good order and condition and as described in any consignment note accompanying the goods.
12.2 Any claim must be notified to the company, in accordance with applicable acts and rules as prevailing in India, which includes carriage of goods by road by sea ACT, 1925, carriage by air Act,1972, carriers act,1865, multimodal transportation act, 1993 and the applicable rules.
12.3 If any claim is not notified to the company in accordance with clause 12.2 above, such claim shall be waived and absolutely barred unless the customer can prove that it was impossible for the customer to comply with the limit in clauses 12.2 above and that the customer made the claim as soon as it was reasonably possible for it to do so

13. Unforeseen circumstances

In the event, the company, under unforeseen circumstances, acts in the best interest of the customer and has incurred extra cost and charges therefore, then such costs and charges shall be borne by the customer.

14. No claim against Partners, Directors, Employees

The Customer undertakes that no claim shall be made against any partner, director, servant or employee of the company which imposes or attempts to impose upon them any liability in connection with any services, which are the subject of these conditions and if any such claim should nevertheless be made, to indemnify the company against all consequences thereof

15. Non Acceptance of goods by Customer, Consignee or Owner

If delivery of the goods or any part thereof is not taken by the Customer, Consignee or Owner at the time and place when and where the Freight Forwarder is entitled to call upon such person to take delivery thereof, the Freight Forwarder shall be entitled to store the goods or any part thereof at the sole risk of the Customer, where upon the liability of the Forwarder in respect of the goods or that part thereof stored as a foresaid shall wholly cease and the cost of such storage if paid for or payable by the Forwarder or any agent or Sub-Contractor of the Freight Forwarder shall forthwith upon demand be paid by the customer to the Forwarder

16. Governing Law And Arbitration:

a. This Agreement shall be construed, interpreted and governed by the laws of India and the Courts at Mumbai shall have the jurisdiction with regard to the subject matter of this agreement.
b. Any dispute, controversy or claims arising out of or relating to this Agreement or the breach termination or invalidity thereof, shall be settled by arbitration in accordance with the provisions of the Indian Arbitration and Conciliation Act, 1996 and amendments thereof.
c. A sole Arbitrator shall be appointed by the company and the Arbitral Tribunal shall duly follow the principles of Natural Justice and Code of Civil procedure and Indian evidence.
d. The place of arbitration shall be Mumbai and any award whether interim or final shall be made and shall be deemed for all purposes between the parties to be made in Mumbai.
e. The arbitral procedure shall be conducted in the English language and any award or awards shall be rendered in English language. The procedural law of the arbitration shall be Indian law.
f. The award of the arbitral tribunal shall be final, conclusive and binding upon the parties.
g. The cost of arbitration shall be shared equally between the parties.

17. Acknowledgement

All services provided by the Company are subject to these terms and conditions and by giving documents to the Company to handle or store the cargo, the customer acknowledges that it has accepted the quotation/offer and read these standard terms and conditions and agreed to be bound by them. In tendering the shipments to the Company, Customer agrees that the Company shall not be liable for any loss or damage to cargo except as provided under the clauses of these Standard terms and Conditions.